Capstone IP 5 Research Paper Example | Topics and Well Written Essays - 1250 words

Capstone IP 5 - Research Paper Example ess mainframe, as well as distribution of infrastructure for information technology applications, since the time of their security product spin off into Total Defense (Ambos, Andersson & Birkinshaw, 2010). Therefore, the company engages in IT management software and solutions, and it facilitates optimization of IT by their customers with the aim of achieving enhanced business results. The company’s goal is to become a strategic partner upon whom the customers can rely as far as the adoption of new technologies is concerned, and at the same time, realize maximum value from the existing investments in IT (Ambos, Andersson & Birkinshaw, 2010). In this respect, therefore, the company has sought to employ a customer-centric strategy where the customer is at the center stage of the business, in which the company believes it can best achieve its goals. With this, the technical support of the CA Technologies has been made the lynchpin that helps the customers realize maximum value of the CA Technologies investment (Ambos, Andersson & Birkinshaw, 2010). The International Business Machines Corporation (IBM) is a multinational corporation for technology and consulting based in the United States. The company deals in manufacturing and marketing of computer software and hardware, in addition to offering infrastructure, consulting and hosting services in a wide range of areas, beginning from the nanotechnology to mainframe computers (Kane & Alavi, 2007). IBM boasts of over 12 research laboratories all over the world, and is also the leading company in patent generation for over 20 years. New services and products are important to the performance and survival of any organization. The introduction of new products, as observed by both IBM and AC Technologies, enhances the firm’s ability to meet the new demands on the market and facilitate the establishment of new generations of technology (Ambos, Andersson & Birkinshaw, 2010). A major logic within innovation in these